BCBSFL support resources
BCBS Care Management 1:1 Support
Your health plan includes free one-on-one coaching from a care manager by phone or digitally through the My Health Planner app. Whether you feel completely comfortable handling your condition or you don’t know where to begin, working with a care manager offers stability, insight and peace of mind. BlueCross BlueShield offers support for a wide variety of health concerns, from depression, diabetes, heart disease and high blood pressure, to more serious conditions like cancer and kidney failure. You can call BCBS and ask to be referred into the program, or you or your dependents may incur claims that indicate that you qualify for our program. You or your dependent will receive an invitation to enroll by text, mail or email. If you have questions, call your BlueCross Care Manager, Teresa, at (855) 263-0675 ext. 40469.
My Health Toolkit
It’s your one-stop shop for all of your medical benefits information. Once you are enrolled and have received your BCBSFL medical ID card, you’ll be able to find a doctor, view your claims status, get health tips, and more!
Teladoc provides 24/7 access to a board-certified physician through the convenience of phone or video consults. Get answers to your health questions with fast, convenient, high-quality care — anytime, anywhere.
Rally Rewards is a free incentive program that encourages you to take simple steps toward a healthier lifestyle. Inside your Rally account, there is a Rewards dashboard with a list of activities. Some of those activities are described below. Each activity has an associated reward. Complete your activities by Nov. 30 and you can earn Health Rewards from Bloomin’ Brands in your Health Reimbursement Account (HRA) or your Health Savings Account (HSA). See the overview flyer for more information about Rally Rewards.
My Health Novel
Take a short My Health Novel quiz to get matched with a recommended health program or reach a program milestone if already registered. My Health Novel can be accessed through the Benefits tab on your My Health Toolkit® page. Review some FAQs to learn a little more about the program.
Call 855-838-5897, opt 4 to enroll in this program for prenatal and postnatal support.
Complete two calls with a BCBSF health coach. Call 855-838-5897, opt. 2 or 3 to get started.
Quit for Life
If you are trying to quit tobacco, enroll in Quit for Life. This program offers tobacco and e-cigarette users powerful tools and support every step of the way. 1-866-QUIT-4-LIFE. Members must complete 5 calls to receive the incentive for this activity. Take a look at the program’s path to your success!
BCBSFL Customer Service
Navigate the healthcare system and your medical coverage